Product Review: FedEx – Store2Door
Last October 2012, I purchased a Guy Fawkes on Ebay on which I only paid USD 7.99 (30 Saudi Riyals) as shipping cost. This March 2013, I tried to order at Amazon and have it delivered via FedEx’s Store2Door.
I had been googling FedEx Store2Door but not successful to retrieve review about this service from blogs and forums. Hence I would like to post a review about this service, based on my personal experience.
Federal Express Corporation (FedEx) in Saudi Arabia has introduced STORE2DOOR services to allow consumers in Saudi Arabia to buy goods from U.S retailers and we ship the goods to their preferred delivery address.
After registering for a SR 100 Silver account (lifetime membership), I was given an address in Florida. I purchased a couple of items at Amazon.com and got enticed with their free shipping offer (since I am not in a hurry, I chose the standard delivery). My products arrived at my designated US address per schedule.
The shipment arrived at Store2Door receiving facility on March 25, 4:45PM and was dispatched the following morning (March 26, 7:55AM). On Saturday (March 30) I received a call from FedEx past noon informing me that the shipment is ready for pickup.
Below is a visual guide that I made on how to calculate the weight for shipping (box not to scale).
Therefore, instead of the estimated shipping cost of SR 490 (which is already steep for a couple of toys), I was charged SR 1170 instead. Something I will not pay should I have known the cost in advance.
When my shipment arrived, I was surprised and never expected how big the box is (yet still not heavy).
It is when I opened the box, when I realize how inefficient the packing is — there is a huge empty space — that I paid for.
Therefore, instead of the actual weight of 5.27 KGs, I was billed almost thrice as much at 13.63 KGs.
Now the question is, should I still use the service of Store2Door? Yes! But perhaps I will consider smaller items for individual shipment, or make sure my orders are consolidated in cost-efficient packaging — or perhaps stay with Ebay instead.
In fairness to Store2Door, there is a notice on their website which reads:
The billed weight will be the greater of the actual or dimensional weight for each shipment,
Dimensional Weight is calculated by multiplying the Length by Width by Height and dividing the total by a “DIM Factor.”
STORE2DOOR Factor is 9000. So, our formula is: Dimensional Weight (Kgs) = Length x Width x Height (centimeters) / 9000.
It is just they did not bother to open my package from Amazon (or perhaps they opened for inspection, but kept it that way) and forwarded to me in Saudi Arabia on its ridiculous dimensional weight. Unfortunately, I have no chance to compare the cost of shipping if I will let Amazon ship my merchandise in Saudi Arabia as this service is not yet being offered.
Lesson learned. A costly lesson though. I will just let myself enjoy the merchandise, and feel more wise (or at least more sane on my next purchase).
Ah, for the kids — enjoying the spoil with no trace of enjoyment spoiled.
Posted on 31 March 2013, in Random Thoughts, Rants and tagged Amazon, Dimensional Weight, Federal Express, FedEx, rate calculation, rate calculator, Saudi Arabia, shipping cost, SMSA Express, Store2Door, unboxing. Bookmark the permalink. Leave a comment.